Support
Support
MT-CalSync is built and run by a real person, and support works the same way.
Email support@melssontechnology.com and you'll get an answer from someone who can actually fix the problem, usually within a business day. There is no tier of support you have to buy.
Things worth checking first
- Sync seems stuck? Check the dashboard. A paused pair, an account that needs reconnecting, or a trial that has ended all show up there with the fix attached.
- An event didn't copy across? Changes usually land within about 5 minutes, and a full reconciliation runs once a day. If it is still missing after that, send us the event's title and time, never the full details of a private event.
- You edited the copy and it changed back? That is deliberate. A mirror is a reflection of exactly one original, so the original always wins: edit the event on the side it was created on and the change crosses to the other. An edit made to a mirror is replaced the next time the original moves.
- Asked to reconnect an account? Providers expire a grant when a password changes, when an administrator revokes app access, or after long disuse. Reconnecting takes one click and does not disturb the pairs already running.
- Need more than 10 calendars? Just ask. It is a fair-use ceiling, not a tier you have to upgrade past.
Reporting a security issue
Email security@melssontechnology.com rather than opening a public issue. The engine's SECURITY.md states the threat model and what is considered in scope.
Bugs and feature requests
The sync engine is open source, and its issue tracker is on GitHub. Issues are welcome there and need no paperwork. Anything about billing, your account, or the hosted service itself is better by email.